| Destination |
Estimated Shipping Time |
| United States |
2 - 4 Business Days |
| Canada & Hawaii |
3 - 6 Business Days |
| EU & Other Parts Of The Word |
10 - 15 Business Days |
Standard Shipping:
Most electric scooter orders are shipped via ground shipping methods. The average delivery times are between 2-4 business days. Please note, this estimated shipping time does not include the processing period or additional time that may be required to clarify further details with the customer.
Shipping Delays:
It's important to understand that the shipping times provided are estimates and may be affected by factors outside our control. These can include adverse weather conditions, natural disasters, resource shortages (such as trucks or drivers), and accidents, among others. While VORO is committed to processing and shipping orders promptly within the stated timeframe, we cannot influence the transit times once a shipment has been handed over to a carrier (UPS, USPS, DHL, FedEx). Consequently, we are not liable for any delays caused by these courier services once items have shipped.
Shipping Fees:
All applicable shipping fees (excluding any customs duties, if applicable) will be clearly displayed at checkout before you finalize your payment.
Quality Assurance:
At VORO, we take pride in the quality of our products. Before leaving our Los Angeles facility, every electric scooter undergoes a rigorous in-house quality inspection. Our team of full-time quality inspectors is dedicated to ensuring that each scooter meets our high standards. The inspection process typically takes about 30 minutes per scooter, which includes unboxing, inspecting, and repackaging. Due to this detailed inspection, please allow 1 to 2 business days for processing your order before shipment.
High Value Item Shipping
Signature Requirement:
High-value items, such as our electric scooters (excluding parts and accessories), are shipped with a signature requirement to prevent theft. The courier may need to contact you to schedule a delivery appointment. Please ensure you provide the best contact phone number during checkout to facilitate this process.
COVID-19 Adjustments:
Due to COVID-19, the requirement for a signature has been adjusted by couriers to minimize physical contact. We recommend contacting the courier directly for any special delivery arrangements or to confirm their current policy regarding signatures.
Order Shipment Notifications
Shipment Confirmation:
Once your order has been shipped, you will receive a notification via email or SMS. This notification will include your tracking information and a link to track your package online.
Stay Informed:
We encourage you to use the provided tracking information to monitor your shipment's progress and to make arrangements for receipt, especially for high-value items.
Items Damaged During Transit
Precautions and Packaging:
At VORO, we take comprehensive precautions to ensure that all products are securely packaged before leaving our warehouse. Despite our best efforts, damage can occur during transit. You can refer to the
Defects vs. Non-Defects section in our Returns and Exchanges page
here.
If Damage Occurs:
-
Refuse Delivery: If you notice any damage upon arrival, please refuse the delivery and instruct the driver to record the refusal reason as "damaged."
-
Concealed Damage: If the damage is not immediately apparent or you are unable to refuse the shipment, notify both the courier company and VORO as soon as possible.
Reporting Damage:
-
Immediate Action Required: Shipping-related damages must be reported to the courier and to VORO within 7 days of receiving your shipment.
-
Documentation: Take photographs of the damage and obtain a confirmation or claim number from the courier.
-
Support Ticket: Open a support ticket with VORO, include detailed descriptions of the damage, photos, and the confirmation number from the courier company.
-
Preserve Packaging: Keep all original packaging materials until the issue is resolved, as they may be needed for inspection or to process the claim.
Status of Shipment
Tracking Your Order:
Once your order has been dispatched from our VORO facility, we have limited visibility over its exact status. The delivery, including its route and speed, is managed by the courier company.
Direct Contact with Couriers:
For the most accurate and up-to-date information regarding the status of your shipment, we recommend directly contacting the courier responsible for delivery. They can provide detailed tracking information and assist with any specific queries or concerns you might have about your package.
Contact Information:
-
USPS: For shipments handled by USPS, you can track your package or get in touch with them
here.
-
UPS: For shipments handled by UPS, access tracking or contact options
here.
Delivery Terms
Signature Requirement:
All orders exceeding $200 in value, including warranty replacements, are shipped with a signature requirement to ensure secure delivery. This requirement can be waived upon customer request or under special circumstances.
Delivery Hours:
Deliveries typically occur between 8 AM and 8 PM. The specific arrangements for signatures are coordinated by the courier service to accommodate your availability.
Failed Deliveries:
If a package is returned to us due to failed delivery attempts, a reshipping fee of $35 will be charged to resend the order.
Refused Packages:
Refusing a package, unless due to damage identified upon delivery, may result in a 20% restocking fee. If you encounter damage during transit, please follow our guidelines for reporting as outlined in the "Items Damaged During Transit" section above to avoid any restocking fees.
Wrong Or Incomplete Address
Address Accuracy:
If a package is returned to VORO due to an incorrect or incomplete address provided by the customer at checkout, the customer will be responsible for all costs associated with re-delivering the order to a corrected address. VORO cannot be held liable for the loss of an order if the address submitted at checkout is inaccurate or incomplete.
Order Processing and Shipping Delays:
Upon acceptance of orders, VORO diligently works to process them within the promised timeframe. However, we are not liable for delays caused by severe weather or other unforeseen events that impact shipping schedules. Additionally, to ensure the security of your purchase, we may need to contact you to validate your order, which could lead to slight delays.
Shipping Locations and Transit Times:
-
Domestic Shipping: VORO ships to delivery addresses across the 50 states. Please ensure your address is complete and accurate to avoid delivery issues.
-
APO/FPO Addresses: For shipping to military addresses, please select USPS during checkout. Be advised, USPS transit times to APO/FPO addresses are generally longer compared to UPS due to the specific handling required.
