Shakeaway

The few times we’ve been in they have had no soya milk. We’re both vegan so we’ve left without buying anything. We don’t bother even going there since the last time as we just assume they won’t be able to serve us. Why bother having a non-animal option on the menu if you hardly ever have it available? There is no “sorry” from them either, just matter of fact “got no soya milk”. I guess, they don’t want money from vegans!

We have visited here several times in the last year with our young daughter. Each time, we have been served by the most sullen, passive aggressive people who seem to like to go out their way to be extremely unhelpful. The milkshakes are overpriced but I would happily see past that if the service wasn't appalling. We have given them several chances now but we will definitely not be returning. Do not bring your kids here as they will be confronted by a load of miserable women who need to find jobs that are not in the service industry.

My 5 year old was excited about coming here today. The lady who served him completely killed his enthusiasm. Would nearly respond to him when he asked her questions and just kept asking him to look at the menu on the table. No eye contact, smile, or acknowledgement. And £5.50 for a kids size milkshake (vanilla ice cream, milk, and whipped cream). Won't be returning.

I don't usually leave reviews but I felt like I had to after my visit today. Was greeted with happy and enthusiastic staff and even though they were super busy they managed to make me feel like I was the only one in the room. I didn't catch her name, but the short girl that served me deserves my thank you for making my day that bit brighter.

Wish I read the reviews before going. As mentioned in other reviews the woman with reddish hair is extremely rude and would rather stand gossiping about customers than providing customer service. When ordering my drink I was told they ran out of one of the toppings which was fine, I then asked if I could have an equivalent topping and I was bluntly told an additional topping is an extra charge repeatedly. a simple no would’ve sufficed.

A personality for service does not exist here. With a company motto that would appear to be "shhhhh we don't care" you can guarantee to enter in silence and leave with only the specifics of your order being spoken.

Just the rudest lady at the till, gingery hair and glasses. She's not suited to front line customer service. Spoke rudely to my children. Only hung around in there because I'd already ordered and paid. What I thought would be relatively healthy alternatives to shakes were outrageously priced for what there were and made my children hyperactive for the following hour and a bit..... needless to say we won't ever return. A far nicer and beneficial shop should have their unit.☹️

Re: The last comment from Lucy. I was in fact the other customer the day in question. And I did not hear any staff speaking bluntly to her. She asked for Kale and was politely and apologetically told they did not have any. An alternative was offered but the price would reflect the item! If anything she was abrupt!