Sainsbury's

Nice store with friendly staff, huge car park which can be a bit too much in busy times. Inside there's a nice little Argos inside with a lot of items stocked. Huge range of clothes with pretty good prices, for standard work wear. Healthy food throughout the store too. Nice selection of fresh fruit and vegetables.

The first time I was stopped, the store was using an older scanner that failed to register one of my items (I felt annoyed for waiting longer than needed and with a lack of clear communication what was going on as it was not obvious, we found a technical issue after I had to take out all items and count on a table near by, I didn’t notice the one item and the staff even struggle to show number of items when looking at my receipt). Unfortunately, the way a senior female staff member spoke to me and my partner came across as rude, accusatory and as if I was beneath them, which understandably left me irritated. I appreciated that the manager later listened and treated it as an honest mistake rather than an act of wrongdoing, and I’ve noticed the scanners have since been upgraded the following week, with no further scanning errors on my end. The issue that transcend after this is what led to this review... I’ve now been subjected to multiple item checks, sometimes seven items, and most recently, every single item in my basket all within one week. While I understand security measures are in place the frequency and consistency of these checks feel less like random audits and more like targeted scrutiny. Today, the male staff member who stopped me was polite, as were the security team (they always are to be fair), both male staff and security have always been friendly. But I’ve read other reviews echoing my concern about certain older female staff at self-checkouts, from their their tone often comes across as accusatory rather than helpful. It’s ironic that a store offering a SmartShop system meant to streamline shopping feels so alienating. If the technology is flawed or inconsistently applied, and if certain customers are disproportionately checked based on appearance (which I feel is based on my case and personal experience) then the promise of convenience rings hollow. I’ve seen actual shoplifting incidents where staff took no action (security staff do stop them but the rest non-security watch with little verbal expression), yet honest, regular customers like myself are repeatedly questioned in such an unprofessional and accusatory manner. This imbalance undermines trust. Despite being a loyal customer, the cumulative effect has led me to shift my shopping to Tesco, M&S, and Aldi alternatives where I feel treated with more fairness and respect. There’s a right way to balance security and customer dignity. Right now, it feels like this store is getting it wrong. Also it seems like other reviews are too echoing as a minority they have been subjected to this treatment. I guess they have enough customers but over time, word does spread if no change happens, so I sincerely hope it does change at this store with how they not so randomly do their smart checks and how some staff (not all) speak to customers - we are hard working people just like you, so equally we deserve the same respect you would like perhaps consider that when error has been made from the check out equipment you provide, it not always the customers error, it could also be your own.

My second visit in less than one week, both times are spending well over £100 which is so easily done now a days. The customer service is absolutely appalling, on Thursday 7th Aug 2024, I use the nectar card hand scanner the first visit, for the first time ever. I had a coupon to spend £90 to receive £12 off and I wanted to know exactly how much I was spending to make sure I can use the voucher. Anyway after making sure I scanned every item before placing it into my bag on my trolley, while explaining constantly to my four year old as it was a new concept of scanning ourselves, once we got to £91.11 we headed for the checkout, anyway the scanning check out was closed so we went to the next self check out area, scanned the hand held scanner, and it said it needed a check. So I asked the Sainsbury’s assistant that was working the area she came scanned my scanner and walked away, so I tried to pay it wouldn’t let me the scanner was still frozen. I wasn’t too sure what was happening so I tried to flag the same assistant down again. She came back over after helping a different customer, And I asked her, the scanner is still frozen is it something I’m doing wrong? She said “no I needed to check!”, I told her I thought she checked already that’s why she left to go help another customer then she proceeded to repeat the same thing to me but walked away to help another person… In total, she helped another three more customers, So I said to her, do you know what I’m just going to drop this whole scanner thing and go through a normal checkout because I wasn’t getting any help or assistance needed. Anyway, she came back over, scanned 2 of my items and said in a very loud voice “you only scanned one”, She repeatedly said the same thing over three times to make sure everyone around us could hear that I only scanned apparently one of the two items… So she said she had to rescan my whole trolley so she took me to one side rescanned my whole trolley. The total amount on her scanner was £91.11… Then I said to her look the scanner has the same amount as when I scanned it so it meant I did not forget to scan something and if I did forget to scan something I did it unintentionally but she treated me like I was guilty of theft. Without an apology or I am so sorry she just said all done! You can pay now, I have flagged this issue down to another shop assistant that day she was absolutely lovely and a manager replied with I need to get the other story… But I didn’t write a bad review because it was a one off and the second Sainsbury’s assistant was very nice and instantly said I’m sorry this has happened and that was all that was needed. Upon returning today on Saturday, the 9th of August I bought two bottles of champagne For my cousins birthday today, someone had helped me checked out and confirmed that I was over the age of 25 to buy alcohol. I’ve now come home, And I decided to open the boxes of champagne to have a look inside before popping it into a wine bag to go to my cousins party now and there are two large security seals on the top of necks of my champagne. Utterly disappointed that I spent £140 onto two bottles of champagne and now I have to go back and waste time to have the security heads taken off because the man at Sainsbury’s FORGOT to do it… Terrible and terrible

They have between 1 and 2 tills open, ALWAYS a que, they stack stuff so high up in the freezers it's impossible to reach, & if you can find staff to ask (usually at the till) if they can reach up and get the item, they don't return with the correct item, absolutely dreadful non existent customer service, it's a shame because it was once a really good shop.

Good range of products. The staff at self checkout doesn’t speak English. Facial recognition is on in the store, but no disclosure of it. The phone service is blocked in the store, but no disclosure of it.

Good range of products and well stocked. However, hardly any staff on the shop floor and too many mistakes with reduced items whereby the reduced price doesn't fully cover the original so it scans at the original price. I don't mind self service tills provided there aren't too many weight mismatches, staff are observant and the already mentioned reduced prices work. Unfortunately not the case and hardly any manned tills were open.

I recently visited the Sainsbury's store adjacent to West Station, and I am delighted to share my positive experience. This particular Sainsbury's branch not only boasts an impressive range of products but also offers additional conveniences that make it a standout shopping destination. One of the most striking features of this Sainsbury's store is the extensive selection of products available. From fresh groceries to household essentials, the variety is truly commendable. The inclusion of an Argos collection point within the store adds an extra layer of convenience, allowing shoppers to access a wide range of items beyond the standard grocery selection. This integration of services caters to diverse needs and preferences. The staff at this Sainsbury's location deserve special recognition for their exceptional service. The employees I encountered during my visit were not only friendly but also genuinely helpful. Their willingness to assist customers and provide guidance adds to the overall positive shopping experience. The commitment to delivering top-notch customer service is evident throughout the store. The location of this Sainsbury's store is easily accessible, making it a convenient choice for residents and commuters alike. Its proximity to West Station ensures that it is easy to find and reach, a crucial factor for those with busy schedules. Additionally, the presence of a spacious parking lot with a petrol station at the entrance further enhances the convenience of visiting this location. In conclusion, my recent visit to the Sainsbury's store near West Station left me thoroughly impressed. The extensive product range, the inclusion of an Argos collection point, the exceptional service provided by the friendly staff, and the convenient location with ample parking and a petrol station make it an ideal shopping destination. I look forward to returning in the future for all my shopping needs. Sainsbury's near West Station has certainly earned my repeat business, and I highly recommend it to others seeking a comprehensive and pleasant shopping experience.

I came in to buy a whole chicken as i was staying in the hotel across the road it was delicous i cooked it in my hotel room kitchen along with my vegetables the wine section is delicous as well