Papa Johns Pizza

This is the closest store to my home. Its always a 10. Today is no different. Today I witnessed Jacob killing it. His manager was busy doing manager things and this guy was all by himself. That didn't stop him. I watch this guy dance around the kitchen like it was his home. My food was perfect despite him having the responsibility of multiple people. Give that guy more money for sure!

I was very disappointed, I ordered a steak hoagie it was dry with just mushrooms on it, I asked for mushrooms, onions and pickles, I also ordered a specialty pizza all meat and it was mostly crust very few toppings..

We’ve ordered Papa Johns from both Hebron and Lawrenceburg IN. Hebron always does a terrible job. We paid for extra cheese and barely got any cheese at all. Prices are getting ridiculous and quality keeps going down. What a shame!

Ordered an epic stuffed crust pizza and spent more money. Was given a pizza that was anything but epic. Wasted my money for a plain pepperoni pizza. Still tasted good, but the crust was disappointing as was spending extra money for something that I didn’t receive. Was really looking forward to it.

Second time I ordered 16 wings, and I get 14. Second time I pay for extra dipping cups and I don't receive them. Food is getting too expensive to get shorted like this.

I just ordered for delivery. Pizza came but the peppers I ordered did not. I called the restaurant and that part of my order had not come through and I wasn't charged for it. However, Monica was super nice and sent them out for us! Wonderful customer service and it wasn't the restaurants fault at all. My son will now eat his dinner (he only eats pizza with peppers) and you have a customer for life!

Will not order from this location again. As a former employee of Papa John’s I do still order from the local franchise which should speak to the general quality of product and service that you should be able to expect from the area locations. Today I received a pizza at room temperature but within a reasonable time frame. This is because the pizza was delivered by a DoorDash driver with no pizza bag. When I called the store I was told that there would be no guarantee that a remake pizza wouldn’t arrive in the same fashion. I sat literally stunned in silence for a few seconds and then asked for my money back. The manager, by the name of Zach, then hung up on me. I called back a second time, literally said the words “we can agree to disagree on the situation if you want but I’d like a refund please” and at some point in that sentence Zach hung up on me again. The restaurant refused to answer my further calls, so I had to drive to the restaurant to secure the refund I asked for twice over the phone. Zach had absolutely no problem giving me that refund in person, by the way. So anyway, now it’s two hours after I ordered a pizza for delivery specifically so I didn’t have to leave the house on my day off, and not only have I left the house, but I have no pizza (because I returned it in person when I asked for my refund). I recorded the entire in-person interaction, and all phone calls are recorded and can be accessed by ownership. I was accused of yelling over the phone; the recorded interaction will show I did not yell, but I did try to talk over Zach in an attempt to secure my refund. The in-person interaction was uneventful, even though I’m admittedly very upset right now. I’m incredibly disappointed that this is the location that delivers to me, because now I can’t order Papa John’s for delivery again until/unless I move to a different delivery area. And even though I am a former employee who did not leave on fantastic terms, I will still freely acknowledge that Papa John’s is my favorite chain pizza, and haven’t had this kind of trouble at their other locations including locations operated by the same franchise.

We ordered pizza for 100 people. We called them the DAY BEFORE and asked if they could handle this order, and they said that they could. They told us that we'd have it by a certain time. When that time came and went, we called to find out what was going on. At 10-15 minutes after the pizza was supposed to be delivered, this location said that the pizzas should be on the way soon. We asked about how long and they said that they couldn't give us an answer. We had 100 people waiting around for 30 minutes. We normally order from Pizza Hut right down the road and we thought we'd give Papa Johns a shot. Not again.