Important note: If you have not received an email response from us yet, please understand that we are not avoiding your emails at all. We are excited that VoroMotors is exponentially growing, however, it’s a challenging transition phase to a much larger team and increased inventory by 10x over the span of 3 months. The demand for our products truly exceeded our expectations, leaving our stock depleted. Please be assured we are doing everything in our power to bring our response time back up again. New procedures are being implemented that ensure we have a fully stocked inventory at all times. We are also currently training numerous customer service representatives across the US.

When will my order be processed?

Orders placed Monday - Friday, 9 am - 3 pm PT, are processed and shipped out on the same business day as often as possible. Orders made after 3 pm PT will typically start processing and be shipped out the following business day.

How long will it take for my order to get delivered?

Most electric scooter orders are shipped via ground shipping method and average delivery times are 2-4 business days. Estimated shipping time does not include any processing time or time required to clarify any further information required by the customer.

How do I know that my order has been shipped?

You will receive a shipment notification email/SMS once your order has shipped. The email/SMS will contain the tracking information as well as a link to track your package online.