Mockingbird Inn & Suites Monroeville

My family and I traveled to Monroeville Alabama for a family reunion. Unfortunately, no other lodging options were available except for Mockingbird Inn & Suites. Much to my disappointment, this room reeked of a musty smell and odor and the furniture and bedding are all old and outdated. The bath towels and wash clothes were stained and appeared dirty although washed (see pic). The toilet suffered from a lack of waterpower which was mentioned to the hotel attendant earlier this morning and this issue has yet to be corrected. Next, upon arrival back to our room, the hotel key card stopped working and we were unable to enter the enter the room. I addressed this issue with another attendant, and she reset the key card; but this did not correct the issue. I was forced to seek assistance from her once again and she accompanied me to the room. Despite her efforts, the door would not open. She contacted maintenance who instructed her to dismantle the lock and use a regular key to open the door. Upon doing this, the door opened. Per the attendant, maintenance is not on site today and she is uncertain as to when the lock can be fixed because it is more than likely an issue with the battery power. As the guest, I am now forced to seek an attendant each time I need to enter my room b/c the key card will not work. It's now late in the evening and I have returned yet again from another family function. I inquired with another attendant (different that the 1st and 2nd one) who was asked if she had knowledge as to when the toilet may be repaired or if/when maintenance would be on site. She checked her records and to my surprise, neither attendant logged any issues reported by me earlier. I inquired with this attendant as to the owner of this dump (b/c literally it is a dump and deplorable) and she communicated she was not allowed to provide that information. I then requested as to the name of the manager and she replied, "Julie." She then proceeds to tell me how nice this hotel is, and I informed her, this hotel is not nice but that of deplorable and she should take a look at the reviews. Better yet, the filth alone b/c these rooms are not being cleaned at all. I am beyond livid with this hotel and the staff who seem incompetent to say the least. ||This hotel should not charge anyone to stay at this place given the condition and shape it is currently in. I feel my family and I deserve a refund for the agony and deplorable conditions of our rooms, to include, funds spent at Wal-Mart . We purchased towels, washcloths, and bedding because of the filth and nastiest of our rooms. (Please review pictures attached of how they fail to clean these rooms). What is even more insulting is the fact the one of the attendants shared with me that this hotel, Mockingbird Inn & Suites and Best Western (which is directly next door) are both owned by the same company. Best Western seems newly built. Instead of investing in this dump for decent lodging standards you'd rather built something new but then continue to promote this deplorable place.

June 28 2024 This is as older motel but very well maintained. The room was very clean and the bed was comfortable. The continental breakfast is very small but the price compared to Best Western which was next door was cheaper enough to allow us to go a little down the road when we left to AJ'S restaurant to have the all you can eat buffet for lunch which is wonderful and their service is great.

The room was nice and clean. The mattress was ok, the sheets were clean but knobby with lint. The free breakfast was terrible. A few hard sweet rolls, toast, was it. The flavored coffee creamer curdled my coffee. There were packets you could make yourself grits Or oatmeal. The price was very reasonable, the room was nice so I would stay again. If I stayed here again I would do a drive through for breakfast.

I was very disappointed. The young lady up at the office was awesome Now the room itself was nasty. The refrigerator was frozen over. The door seal was bad. The carpet smelled bad. Only one towel in the bathroom. The front door to the room didn't close correctly. I probably could have kicked it in. Even if it was locked 🔒

Carpet old and dirty, bed has a large dip , dust was everywhere,iron ironing board legs, table between beds, lamps. Continental breakfast hot orange juice & apple juice. Young lady at front desk was horrible.

We stayed for 2 nights and I was in Room 151. The sheets were dirty with stains(makeup) and holes in them. We had one towel the first night and went to the front desk for more. The next day I spoke to housekeeping just after he had left our room and I asked for towels. He said he would bring some back. Never saw him. The A/C was at 71 and I started calling when it got to 74. Front desk attendant had me push the reset button on A/C plug. There was water on the carpet coming front the A/C. I walked up to front office and attendant told me a man was coming by our room to look at the A/C. I stayed up until midnight, no one ever came. Woke up at 5am and it was 75 degrees. We left at 6:09. I asked to be compensated. I was told the manager wouldn’t be in until 7. I never received a call. I went by on our way home at noon and Judy told me she was only aloud to give me 20% off even after calling the owner. That’s all I got 20$ off.

My wife and I stayed here early October '23. I know the reviews of every motel in Monroeville are generally bad. We weren't expecting much. The Mockingbird Inn was fine. Clean linens, smelled clean, looked clean, fresh towels. HVAC worked fine. We washed our laundry without a hiccup. No complaints.

My husband and I will be moving to AL (a few minutes from Mockingbird Inn) and we had a wonderful experience staying there! Our front desk person was SO sweet to us and she was very helpful.